![]() Appear calm and self-assured even if you don’t feel it.Try to look as non-threatening as possible.and the space around you, like exits or openings, and if you are blocking the person so that they are made to feel trapped.Objects such as chairs, tables, items on a table,.Becoming aware of your situation is also critically important.Use a low, dull tone of voice and don’t get defensive even if the insults are directed at you.Calm down and then begin to look at the situation and how you can intervene safely. If you’re upset, it’s only going to escalate the situation.First, calm yourself before interacting with the person.So what can you do in order to help de-escalate a conflict situation? Here are some tips, and remember, this isn’t a step by step list, but rather a menu of options that may prove useful.Īnd remember, without specialized training never consider the use of physical force as your first response. Disruptive behaviors – Such as yelling, bullying, actively defying or refusing to comply with rules.The “Rooster Stance” – chest protruding out more and arms more away from the body.A sudden change in body language or tone used during a conversation.A person clenching his or her fists or tightening and untightening their jaw.That’s where conflict de-escalation safety training techniques come in handy.Īnticipating potential conflict is important for preparedness, and there are many verbal and non-verbal cues to be mindful of as situations unfold.įor recognition, here are some signs of conflict escalation: Certain occupations are more at-risk of exposure to violence it’s a fact.įor example, employees working alone, working late at night, or working in high-crime areas, are all more likely to be subjected to an act of violence that’s according to OSHA.Īnd if you have workers who routinely deal with angry customers, you know how things can get out of control, and that workers need a strategy for resolving those situations. ![]()
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